Accessibility for Ontarians with Disabilities Act
We firmly believe in providing support and assistance to all our clients, including those with disabilities. At A1A Care™, we adhere to the goals and objectives outlined in the Accessibility for Ontarians with Disabilities Act (AODA) and operate our business in direct adherence to the accessibility standards outlined in the AODA. We are committed to providing a supportive and accessible environment for everyone we serve.
Our field staff personnel are highly experienced and qualified to assist clients with varying physical and cognitive impairments. We encourage them to attend additional training and education that further enhances their ability to provide care to individuals with disabilities. This includes training on using assistive devices, communicating effectively with individuals using assistive devices, and understanding the requirements of the Accessibility Standards for Customer Service Act.
We believe that quality healthcare delivery is achieved by treating our clients fairly, appropriately, and with respect for their rights. We are committed to upholding our clients' rights as it relates to home healthcare delivery. Some of the key rights we recognize include:
- The right to receive respectful service, recognizing the client’s privacy and personal dignity.
- The right to be included in all stages of homecare delivery, from initial in-home assessment to care plan development and implementation.
- The right to be serviced in a manner that recognizes the person’s individuality, including ethnic, spiritual, linguistic, familial, and cultural factors.
- The right to live in a safe environment and receive assistance to maintain or increase their degree of independence.
- The right to receive both physical and psychological support.
- The right to be informed of the complaint reporting process and resolution procedures as it relates to their care.
- The right to recommend changes that affect their care without fear of interference, coercion, and discrimination.
- The right to be supported with dignity and appropriate comfort measures in end-of-life care.
- The right to be informed if living at risk.
- The right to mutual trust, respect for confidentiality, and responsible communication.
- The right to be informed of the services provided and the option to refuse the provision of service.
At A1A Care™, we are dedicated to providing compassionate and personalized care while upholding the rights and dignity of each individual we serve. We strive to make a positive difference in the lives of our clients and their families.