About Us
Our Mission
At A1A Care™, our mission is to create an environment where our clients can safely attain their highest quality of life, and where our employees can grow and develop their professional goals. We are committed to providing exceptional healthcare services that cater to the unique needs of each individual.
Our Vision
We envision being recognized within the community for providing high-quality healthcare services. We strive to meet and exceed the expectations of those who rely on us, and we approach the rapidly changing healthcare industry with compassion, integrity, and trust. Our goal is to make a positive impact on the lives of our clients and their families.
Our Values
To address the ever-changing needs of our clients, we operate our business with a constant commitment to excellence. At A1A Care™, we are firmly grounded around the values of Heart, Honor, Respect, and Family. These values guide our actions and interactions with our clients, employees, and the community we serve.
Accessibility for Ontarians with Disabilities Act
We firmly believe in providing support and assistance to all our clients, including those with disabilities. At A1A Care™, we adhere to the goals and objectives outlined in the Accessibility for Ontarians with Disabilities Act (AODA) and operate our business in direct adherence to the accessibility standards outlined in the AODA. We are committed to providing a supportive and accessible environment for everyone we serve.
Training
Our field staff personnel are highly experienced and qualified to assist clients with varying physical and cognitive impairments. We encourage them to attend additional training and education that further enhances their ability to provide care to individuals with disabilities. This includes training on using assistive devices, communicating effectively with individuals using assistive devices, and understanding the requirements of the Accessibility Standards for Customer Service Act.
01.
Use of Assistive Devices
We are well-equipped to provide care to individuals with assistive devices. Our staff is trained and qualified to assist our clients with their specific devices, ensuring they receive the support they need.
02.
Communication
At A1A Care™, we ensure that any individuals with disabilities understand both the content and the intent of the communicated material and all information related to their care. We provide information in a format that meets the needs of the individual.
Clients' Rights
We believe that quality healthcare delivery is achieved by treating our clients fairly, appropriately, and with respect for their rights. We are committed to upholding our clients' rights as it relates to home healthcare delivery. Some of the key rights we recognize include:
- The right to receive respectful service, recognizing the client’s privacy and personal dignity.
- The right to be included in all stages of homecare delivery, from initial in-home assessment to care plan development and implementation.
- The right to be serviced in a manner that recognizes the person’s individuality, including ethnic, spiritual, linguistic, familial, and cultural factors.
- The right to live in a safe environment and receive assistance to maintain or increase their degree of independence.
- The right to receive both physical and psychological support.
- The right to be informed of the complaint reporting process and resolution procedures as it relates to their care.
- The right to recommend changes that affect their care without fear of interference, coercion, and discrimination.
- The right to be supported with dignity and appropriate comfort measures in end-of-life care.
- The right to be informed if living at risk.
- The right to mutual trust, respect for confidentiality, and responsible communication.
- The right to be informed of the services provided and the option to refuse the provision of service.
At A1A Care™, we are dedicated to providing compassionate and personalized care while upholding the rights and dignity of each individual we serve. We strive to make a positive difference in the lives of our clients and their families.